Privacy Policy

Who we are

Potty Paw ("we", "us", "our") sells From Puddles to Perfection: How to Potty Train Your Puppy, a digital e-book, through www.pottypaw.com. This Privacy Policy applies to information we collect when you visit our website or buy from us.

Information we collect

Information you give us. When you make a purchase or contact us, we collect details such as your name, email address, billing information and the content of any messages you send us.

Payment information. Payments are handled by third-party payment providers such as PayPal, Stripe, Apple Pay and Google Pay, which process card payments including Visa and Mastercard. We do not store your full card number on our servers.

Information collected automatically. Like most websites, our site may automatically record technical information such as your IP address, browser type, device, pages visited and the time of your visit. Our site also uses cookies, which are small files stored on your device.

How we use your information

We use your information to process your order and deliver your e-book download, send you order confirmations and download links, respond to your questions and support requests, process refunds under our Refund Policy, keep our website secure and working properly, and comply with our legal obligations.

If you choose to receive marketing emails from us, we may also send you tips and offers. You can unsubscribe at any time using the link in any marketing email.

Cookies

Cookies help our website function, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings; however, some parts of the site may not work properly without them.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run our business, such as payment processors, website hosting and email delivery providers, and only as needed for them to perform those services. We may also disclose information if required by law or to protect our rights, our customers or others.

How long we keep your information

We keep your information for as long as needed to provide our products and services, handle refunds and support, and meet our legal, tax and accounting obligations. After that, we delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent where we rely on it. To make a request, please contact us through our Contact Us page. We may need to verify your identity before responding.

Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of our website after an update means you accept the revised policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, email us at [email protected] or visit our Contact Us page.