Refund Policy

Our 60-day money-back guarantee

We want you to be completely happy with From Puddles to Perfection: How to Potty Train Your Puppy. Try the e-book for 60 days after your purchase. If for any reason you are unsatisfied, you can request a full refund.

Who can request a refund

Refunds are available to the original purchaser within 60 days of the purchase date. You don't need to give a reason, although your feedback helps us improve the guide.

How to request a refund

Email us at [email protected] within 60 days of your purchase. Please include the name and email address you used at checkout and your order number, if you have it, so we can find your order quickly.

How refunds are paid

Approved refunds are issued to the original payment method you used, such as your card, PayPal, Apple Pay or Google Pay. Once we have processed your refund, the time it takes for the money to appear in your account depends on your bank or payment provider.

Digital product

Our e-book is a digital download, so there is nothing to ship or return. Once your refund has been issued, your right to use the e-book ends, and we ask that you delete any copies you have downloaded or printed.

Requests after 60 days

Refund requests made more than 60 days after purchase are not covered by our guarantee. If you have a problem with your purchase, please contact us anyway and we will do our best to help.

Download problems

If you haven't received your download link, first check your spam, junk or promotions folder. If you still can't find it, contact us and we will help you get access to your e-book.

Questions

If you have any questions about this Refund Policy, email us at [email protected] or visit our Contact Us page.